Pricing & Policies
We keep things clear so you know what to expect before you arrive.
Hourly Pricing
Our services are priced hourly.
This gives us the flexibility to build your appointment around what you actually need, rather than fitting you into a pre-set service. You’re charged based on your artist’s hourly rate and the time used for your service.
We’ll walk you through the plan, timing, and pricing during your consultation so you know what to expect before we begin.
Pricing is based on the information provided during your consultation. If incomplete or inaccurate information affects the time or work required to complete your service, the original pricing may no longer apply. We’ll discuss any additional time or cost with you before continuing.
Complimentary Consultations
Some services may require a consultation before booking, especially for color or larger transformations.
This gives us time to talk through your goals, assess your hair, and create a plan that makes sense for you.
You’ll leave with a clear understanding of timing, pricing, and what the process will look like before committing to anything.
Service Guarantee
HairCraft Studios does not offer refunds on completed services.
If you have a concern with your results, you must contact us within 7 days of your original appointment. Any complimentary adjustment is limited to the specific result agreed upon for that appointment. Future goals, changes in preference, requests for a different result, or additional services are not considered adjustments and will be charged as a new service.
Following the aftercare and professional product recommendations provided by your artist is required to maintain your results. Failure to follow recommended aftercare may void eligibility for a complimentary adjustment.
Complimentary adjustments are offered at HairCraft Studios’ discretion after we have had the opportunity to assess the concern.
Tardiness
Arriving more than 15 minutes late may require us to modify or reschedule your service based on the time remaining in your appointment.
If you’re running late, please let us know as soon as possible. We may be able to accommodate a late arrival depending on timing and the services scheduled.
Hourly pricing begins at the scheduled start time of your appointment.
Cancellations
We require at least 48 hours’ notice to cancel or reschedule an appointment.
Appointments canceled or rescheduled with less than 48 hours’ notice, as well as missed appointments, are subject to a fee of up to 50% of the scheduled service total.
After three missed appointments, online booking privileges will be removed and future appointments must be booked directly through the salon.
Child Safety
To maintain a safe, focused environment, children are not permitted in the studio unless they are receiving a service and are accompanied by a supervising adult who is not receiving a service.
Chemical services are not available for guests under 16.
We reserve the right to refuse or modify services when necessary for the safety of the clients, our team, or the studio.
A Note
We’ve built our policies to support both our clients and our team.
They allow us to protect the time set aside for your appointment while keeping the experience consistent for everyone in the studio.
If you ever have questions, we’re always happy to walk you through it.